Jobs

CRM Senior Project Manager 

In November 2016 the British Council launched a 3-year CRM programme to: deliver a professional set of tools to help and support British Council staff in their daily work in managing, recording and tracking relationships and interactions with customers; further professionalise and standardise how we work with customers; improve how we manage customer data; and to enable the development of business insights from this data to achieve increased customer satisfaction and loyalty, increased sales, and reduced operational costs.

The current CRM programme ends in October 2019, and CRM will then move into ‘continuous development’ through the establishment of a permanent CRM team, whose work will be supplemented by additional projects – as and when required by lines of business. Taken together this will be a new CRM ‘programme of work’.

This is an exciting opportunity to lead the operational planning, management and delivery of significant strands of this programme of work.

Reporting to the Head of CRM, responsibilities will include the following:

• Lead a major workstream for the CRM programme of work, ensuring that associated delivery teams are managed effectively to achieve required benefits and outcomes to time, budget and quality. This is likely to focus on ‘Business to Business’, but may also include some ‘Business to consumer’ work. 
• Establish the delivery plan for the workstream, focusing on the effective coordination of related work streams, ensuring they achieve the required business outcomes (i.e. quality, margin, timeliness, impact).
• Provide high quality and timely expert advice to internal clients to enable the development of new initiatives through Business Case development to delivery, contribute to successful business improvement planning and programme/project refresh to ensure existing commitments are delivered efficiently and effectively.
• Work with the Head of CRM, Training Manager and Business Analyst to ensure that the project plan covers the necessary ‘soft scope’ to deliver real substantive change, with particular attention to cultural change, embedding change through training and communications and ensuring arrangements are in place to transition to new ways of working, including the implementation of new business processes.
• Ensure the timely and accurate collation of management information, evaluation and major project reporting, to enable more effective and robust operational planning and decision-making.

This role can be based in the Belfast office. Closing date and time: Sunday, September 15 23.59. Find out more and apply

Assistant Consultant: Administration and Operations Coordinator

To provide business and resources support to the Education Group as part of a small central Operations team. This includes executive assistant support to the Education Management team 

The role includes but is not limited to:

• Business Management and Delivery - Supporting management team members with diary and travel arrangements (including preparing documents/travel packs, visas etc), large meetings and external events
• People Management - Managing individual management team member’s participation in key internal and external meetings and events – e.g. providing input into agendas and structure, and liaising with stakeholders for content briefings to ensure attendees are well-prepared
• Leading on planning and support for internal events, staff away days, workshops and other ad hoc meetings both in varying locations. Taking minutes and actions for important meetings as needed. 
• Business Development - Supports logistical management of positioning events 
• Commercial Business management - Supports Consultants in drafting business performance reports (including income, cost management, results and impact, risks etc).
• Stakeholder Management - Supports broader team in managing the logistics of client/partner meetings and project boards.

This role can be based in the Belfast office. Closing date and time: Sunday, September 15 23.59. Find out more and apply

Portfolio Analyst, Arts

This is an exciting role within Arts that specifically supports the work of the planning and operations functions within the Portfolio Management and Operations team to implement effective portfolio and programme management processes and standards supported by appropriate project portfolio management (PPM) software.

The role also generates, analyses and interprets portfolio management, business planning and performance data. This is designed to enhance our planning and performance monitoring activities ensuring consistency with corporate requirements, processes and standards. 

 The main areas of focus for the role is, but are not limited to:

• Lead on the sourcing, integration, modelling and analysis of planning and operational data and insights to support Arts SBU quarterly reporting: this through standard monitoring and reporting systems including collating existing programme reach and impact data, financial performance data, risk management intelligence, and, compliance data.
• Develop templates and tools in support of Portfolio Management and Operations team activity particularly related to programme management, financial analysis, programme performance, partnership development and operational compliance.
• Lead for the Arts on the technical specifications for any future bespoke PPM software for British Council wide use
• Support strategic projects undertaken by the Performance Management and Operations team particularly from a PPM perspective. 

This role can be based in the Belfast office. Closing date and time: Sunday, September 15 23.59. Find out more and apply

Internationalism Coordinator (Part-time or Full-time considered)

The successful individual will support the development and implementation of the British Council’s ambition to enable all young people in the UK to access intercultural and international experience.  You will be instrumental in developing new policies and funding for programmes in the future and will provide essential support to stakeholder and partner relationship management.  The Internationalism ambition is a transformative and critical ambition for the British Council’s role and value to the UK in the coming years.

You will co-ordinate and manage activities across sectors, teams and countries.  You will need to identify opportunities for the development of new opportunities to realise our ambition. You will support initiatives and strategies to ensure that our ambition is digital by design, developing digital tools for the delivery, communication and evaluation of our work in this area.  You will be working closely with a wide range of senior and operational colleagues across all Strategic Business Units and communication colleagues and the 5 offices in the UK (Belfast, Cardiff, Edinburgh, Manchester & London).  It is a new and exciting agenda and one which will result in significant new partnerships, opportunities and impact for organisation and for the UK.

What we require of the successful candidate:

• Knowledge and or experience of changing political landscape of the UK
• Proven track record of office administration in busy and complex environments, prioritising multiple tasks and deadlines
• Experience of working effectively with individuals at all levels (particularly senior managers both internally and externally)
• Demonstrable knowledge of youth sector, and the ability to make critical judgements across different genres
• Experience developing and delivering effective communications and dissemination strategies.

Our ideal candidate will be part-time 2.5 days per week although we will also consider full time candidates who match the essential criteria Requirements.

This role can be based in the Belfast office. Closing date and time: Tuesday, September 24 23.59. Find out more and apply